Effective Date: 03/20/2026
Welcome to Resilience Counseling & Wellness! These Terms of Service outline the important details about using our website and services. We’ve written them in plain language because we believe transparency builds trust.
1. About These Terms
By using our website resiliencecounselinghtx.com or engaging with our services, you agree to these terms. If you don’t agree with any part, please don’t use our website or services.
We may update these terms occasionally to reflect changes in our practice or legal requirements. We’ll post the updated date at the top, and continued use of our website means you accept any changes.
2. Our Services
Resilience Counseling & Wellness is a group therapy practice providing:
- Individual therapy
- EMDR, CBT, DBT, SE, ART, Somatic, Brainspotting, NARM, Polyvagal, 9D Breathwork, SSP, VAT, NO, 9D Breathwork Groups
Important: Our website provides information about our services but does not constitute therapy or establish a therapeutic relationship. Actual therapy begins only after completing our intake process, signing informed consent documents, and attending your first appointment.
3. Website Use & Acceptable Behavior
What You Can Do:
- Browse our website to learn about our services
- Complete contact forms and intake questionnaires through our secure system
- Access resources and educational content
- Subscribe to our newsletter
- Schedule appointments through our secure client portal
What You Cannot Do:
- Use our website for any unlawful purpose
- Attempt to access restricted areas or other users’ information
- Share inappropriate, harmful, or offensive content
- Copy or distribute our copyrighted materials without permission
- Use automated systems to access our website excessively
- Misrepresent your identity or provide false information
4. Communication & Contact Consent
Email Communications
By providing your email address through our website forms, newsletter signup, or other methods, you consent to receive:
- Responses to your inquiries
- Appointment confirmations and reminders
- Our newsletter with mental health resources and practice updates
- Important updates about our services
- Administrative communications related to your care
You can unsubscribe from marketing emails at any time using the link provided in each email.
Text Message Communications
By providing your phone number and checking the appropriate consent box, you agree to receive text messages from Resilience Counseling & Wellness regarding:
- Appointment reminders and confirmations
- Intake process updates and next steps
- Brief administrative communications related to your care
- Emergency or urgent practice updates
Text Message Details:
- Message frequency varies based on your engagement with our services
- Standard message and data rates may apply
- You can opt out at any time by replying “STOP” to any message
- Reply “HELP” for assistance
- For urgent matters, always call our office directly
Communication Security
While we use reasonable security measures including our HIPAA-compliant Simplelntake system, Calendly, TalkRoute, and Google systems, email and text messages are not completely secure. Please don’t include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.
5. Privacy & Data Collection
Information We Collect:
- Contact Information: Name, email, phone number when you complete forms
- Website Usage: How you navigate our site (cookies and analytics)
- Intake Information: Clinical and personal information you provide through our Simplelntake, Calendly, Jane, TalkRoute, or website systems
- Newsletter Data: Email addresses for our mailing list
- Client Portal Data: Information entered through our secure client management system
How We Use Your Information:
- To respond to your inquiries and provide requested services
- To improve our website and user experience
- To send newsletters and updates (with your consent)
- To communicate about appointments and services
- To comply with legal and professional obligations
- To process insurance claims (when applicable)
- To coordinate care with other healthcare providers (with your consent)
Information Sharing:
We never sell or share your personal information with third parties for marketing purposes. We may share information only when:
- Required by law or court order
- Necessary to protect safety (following professional ethics guidelines and mandatory reporting requirements)
- With your explicit written consent
- With our professional consultants bound by confidentiality agreements
- With our technology service providers (such as Simplelntake, Calendly, Jane, TalkRoute, Thrizer) who have signed Business Associate Agreements
For current clients, additional privacy protections apply under HIPAA and our Notice of Privacy Practices.
6. Online Scheduling & Simplelntake System
Scheduling Platform
We use Simplelntake, Calendly, TalkRoute, and Jane, HIPAA-compliant intake management systems, to:
- Process initial inquiries and intake forms
- Schedule appointments
- Send automated reminders
- Manage client communications
- Maintain secure client records
Your Responsibilities:
- Provide accurate and current contact information
- Respond to intake communications in a timely manner
- Attend scheduled appointments or provide appropriate notice for cancellations
- Keep your client portal login information secure
Our Cancellation Policy:
- 36-Hour Notice Required: Please provide at least 36 hours notice for appointment cancellations
- Late Cancellation Fee: Your full session fee may apply for cancellations with less than 36 hours notice
- No-Show Fee: Your full session fee applies for missed appointments without prior notice
- Emergency Exceptions: We understand that true emergencies occur and will work with you on a case-by-case basis
7. Intellectual Property
All content on our website, including text, images, logos, and design elements, is owned by Resilience Counseling & Wellness or licensed for our use. You may view and use this content for personal, non commercial purposes only.
Our therapists’ photos, bios, and professional content are proprietary and cannot be used without written permission.
8. Third-Party Links & Services
Our website may contain links to third-party websites or services (such as insurance providers, professional organizations, or mental health resources). We’re not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.
Third-Party Services We Use:
- Simplelntake by Productive Therapist (intake management)
- Jane (electronic health records)
- Jane (payment processing)
- Calendly (consultation booking)
- Thrizer (check out-of-network benefits)
- TalkRoute (text and calls)
9. Disclaimers & Limitations
No Medical Advice
Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical concerns.
Crisis Situations
If you are experiencing a mental health emergency:
- Call 911
- Go to your nearest emergency room
- Call 988 Suicide & Crisis Lifeline (available 24/7)
- Houston Hotline: 832-416-1177
- TeenTalk Houston: 832-416-1199
- TeenTalk Text Houston: 281-201-4430
Our website and online systems are not monitored 24/7 and should not be used for crisis communications.
Website Availability
While we strive to keep our website and intake systems running smoothly, we can’t guarantee they will always be available or error-free. We’re not liable for any disruptions or technical issues that may prevent access to our services.
Limitation of Liability
To the fullest extent permitted by law, Resilience Counseling & Wellness and its team members are not liable for any indirect, incidental, or consequential damages arising from your use of our website or online systems.
10. Texas Law & Professional Standards
These terms are governed by Texas state law. As a Texas-based practice, we follow all applicable state licensing requirements and professional ethics codes including:
- Texas Board of Licensed Professional Counselors
- Texas Board of Psychology
- Texas Board of Licensed Clinical Social Workers
If you have concerns about our services, you may contact the appropriate licensing board in Texas.
11. Insurance & Payment Terms
Insurance
- We are not in-network providers with any insurance
Payment
- Payment is due at time of service unless other arrangements have been made
- We accept all major credit, debit, HSA, and FSA cards. We also accept CareCredit
- Outstanding balances over 60 days may be subject to collection procedures
12. Termination
We may suspend or terminate your access to our website or services if you violate these terms or our clinical policies. You may discontinue services at any time, though we encourage discussing termination in session when clinically appropriate.
13.Accessibility
We’re committed to making our website and intake system accessible to all users. If you encounter accessibility barriers, please contact us so we can assist you and improve our site.
14. Contact Information
Questions about these Terms of Service? Resilience Counseling & Wellness
4801 Woodway Drive, Suite 435w
Houston, Texas 77056
Phone: 832-224-5312
Email: [email protected]
Website: resiliencecounselinghtx.com
For clinical concerns or to schedule services, please use our secure contact methods through the Simplelntake, Calendly, TalkRoute, or Jane rather than general email.
Thank you for taking the time to read our Terms of Service. We’re here to support you on your journey toward growth and wellness.
Last Updated: 03/20/2026
These terms supplement but do not replace our Notice of Privacy Practices, informed consent documents, and other clinical agreements.
